Horizon Community Credit Union’s mission is to help our
members achieve financial success. Following this mission statement can
sometimes require us to make difficult choices. One such choice is the decision
to eliminate our Voyager Drive ATM machine.
As of December 1, 2015, our ATM
will be permanently out of service.
The decision was based on two major factors.
First, new changes to ATM/Debit card regulations and EMV chip cards means that a significant
investment would be required in order to keep the ATM machine in compliance with new standards.
Second, analysis has show that traffic to our ATM has declined significantly as a result of other
fee-free ATMs in our immediate neighborhood. After through analysis, HCCU did
not feel that the volume of transactions warranted such an investment.
There are several alternatives available to help make the
transition seamless. First, there are fee-free ATMs available at the I-43
Business Park Kwik Trip and Capital Credit Union both located on the corner of
East Mason Street and Huron Road. Any member with an ATM or debit card issued by Horizon Community Credit Union is automatically a member of the ATM Alliance, a national network of ATMs that our members can use without
incurring an ATM service charge. Members can locate a network ATM by visiting
the webpage
http://www.allianceone.coop/
. You can also download their mobile app at
stage.allianceone.coop/mobile-app. As always, Horizon Community Credit Union will never charge a fee for ATM
transactions, regardless of who owns or operates the machine. The only fees
that our cardholders may be subject to are those charged by the ATM itself. If you use a machine whose owner charges you a fee, you are responsible for paying that fee. Second, there are two ways to avoid those surcharge fees. Platinum SunDrops members are eligible for up to $5 in ATM Surcharge Refunds per month at your request, and if you have a HCCU EcoChecking Account, you are eligible for up to $10 in ATM Surcharge Refunds per month.
If you have any questions or comments relating to this
decision or the fee-free ATM resources available to you, please contact a
member of the Horizon Community Credit Union staff by any of the methods below.
Horizon Community Credit Union
PO Box 670
Green Bay, WI 54305-0670
Fax: 920-433-0165
